Security and Privacy

SECURITY & PRIVACY

 

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.


 

Here at kitchenaliaonline  your privacy is very important to us and we want you to know that we are taking all reasonable steps to protect any personal information we may gather when you use our website.

 

Kitchenaliaonline ("us", "we", or "our") operates the www.kitchenaliaonline.com website (the "Service").

 

This policy page, together with our Terms and Conditions, informs you of our policies regarding the collection, use and disclosure of Personal Information and explains how we may use the Personal Information that we collect from you when you use our Service.

 

We will not use or share your information with anyone except as described in this Privacy Policy.

 

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

 

By accessing this Website, you confirm to have understood and agreed to this policy.

 

Privacy

This privacy policy sets out how Kitchenalia Online Ltd uses and protects any information that you give http://kitchenaliaonline.com when you use this website. Kitchenalia Online Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Kitchenalia Online Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

“We realise how important it is to securely store any information that you provide. Kitchenalia Online Ltd maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.kitchenaliaonline.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.”

 

Forgotten Password:

If you've forgotten your password, just enter your email address on the Forgotten Your Password page, and we'll email you your password information. Then simply follow the instructions in the email to change your password.

What we collect

INFORMATION COLLECTION AND USE

When is information collected?

  • When you visit this Website.
  • When you register with us and/or buy products or services from us.
  • When you take part in online promotions, competitions, customer surveys and questionnaires.
  • When you contact us via this Website e.g. enquiry form or wish list.

 

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address ("Personal Information").

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

 

Log Data

We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

When is information used?

Data Protection allows us to use your personal details ONLY when we have proper reason to do so:

Contract – where your information is processed to fulfil a contractual agreement. For example, when you purchase from us or to send you an order you may have placed with us. Or to maintain a service contract or product warranty or guarantee.

Consent – where you agree to us using your information in this way.

Legitimate Interest – in specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will use your purchase history to send you or make available personalised offers. We also combine the shopping history of many customers to identify trends or develop new products/services. We will also use your address details to send you direct marketing information by post, telling you about products and services that we think might interest you.

Legal Obligation – where there is a statutory or legal requirement to share your information. For example, for law enforcement purposes.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We take the security of your Personal Information seriously and take all reasonable precautions to prevent the loss, misuse or alteration of it. Our agents, suppliers, subcontractors and business partners who have access to your Personal Information are also required to keep that information confidential and secure and are not permitted to use it for any other purpose other than to carry out the provision of services which they are providing to us or otherwise as set out in this Privacy Policy.

We have a secure server that uses Secure Socket Layer (SSL) encryption to protect your Personal Information.

The security of your Personal Information is important to us, while we strive to use commercially acceptable means to protect your Personal Information, we understand that no method of transmission over the Internet, or method of electronic storage is totally secure, so we cannot guarantee its absolute security. As such we make no warranties as to the level of security afforded to your data, except that we will always act in accordance with the relevant UK and EU legislation.


Rest assured your personal information is secure with us. We will not sell, rent or disclose your personal information to third parties without your prior permission except when we are required or permitted to do so by law.  We may however share information in the following circumstances:

With other group companies, our suppliers, subcontractors and business partners where necessary to operate this website and/or to provide you with services and products that you have requested. Appropriate contractual provisions have been put in place to ensure that there are strict rules regarding both the confidentiality and security of your information with these partners.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this type of information in order to increase our Service's functionality. These third-party service providers have their own privacy policies addressing how they use such information.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Behavioural Remarketing and Google services

We may use remarketing services to advertise on third party web sites to you after you visited our Service. Cookies are used to optimise and serve ads based on your past visits to our Service.

Google AdWords remarketing service is provided by Google Inc. You may opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page.

Installing the Google Analytics Opt-out Browser Add-on for your web browser provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.

 

INTERNATIONAL TRANSFER

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the information, including Personal Information, to the United Kingdom and process it there. Some customer data may also be stored on systems outside the United Kingdom.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

If a dispute arises with regards to the international transfer of data, you agree that the courts of England and Wales shall have exclusive jurisdiction over the matter.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@kitchenaliaonline.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Kitchenalia Online Ltd, 7-9 The Arcade, Bedford, MK40 1NS.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. For example, we use trusted third-party services to send emails to customers.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

COMMUNICATIONS

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

COMPLIANCE WITH LAWS

We will disclose your Personal Information where required to do so by law or in accordance with an order of a court of competent jurisdiction, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

We comply with the Data Protection Act of 1998 (the “Act”) and with all other applicable UK data protection and privacy legislation.

 

CHILDREN'S PRIVACY

Our Service does not address anyone under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we discover that a Children under 13 has provided us with Personal Information, we will delete such information from our servers.

 

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

JURISDICTION

This Policy shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

CONTACT US

If you have any questions about this Privacy Policy, please contact us.

sales@kitchenaliaonline.com

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
_utma  _utmb  _utmc _utmz  Google Analytics. We use this information to compile reports to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.